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General Terms and Conditions of Sale

The following General Terms and Conditions of Sale govern the offer and sale of products on our web site ("shop.progettoquid.com"). The products purchased on shop.progettoquid.com are directly sold by Progetto Quid ("Progetto Quid"). Progetto Quid is registered with the Companies' Register of Verona under no. 398804, Tax Code and VAT no. 04179470234. Progetto Quid's registered office in Italy is located in Via della Consortia 10/D, 37127 Avesa (VR) - Italy.

1. Our Business Policy

1.1 Progetto Quid offers products for sale on shop.progettoquid.com and its e-commerce business services are available exclusively to its end users, i.e. the "Consumers".

1.2 "Consumer" shall mean any individual who is acting for purposes which are outside his or her trade, business or profession. If you are not a Consumer, please do not buy any products on shop.progettoquid.com.

1.3 Progetto Quid reserves the right not to process orders received from users who are not "Consumers" and any other order which does not comply with Progetto Quid's business policy.

1.4 These General Terms and Conditions of Sale exclusively regulate the offer, transmission and acceptance of purchase orders relating to products on shop.progettoquid.com between the users of shop.progettoquid.com and Progetto Quid.

1.5 The General Terms and Conditions of Sale do not regulate the supply of services or the sale of products performed by third parties that are on shop.progettoquid.com through links, banners or other hypertext links. Before sending orders and purchasing products and services from those third parties, we recommend that you verify the third party’s terms and conditions, since Progetto Quid shall under no circumstances be deemed liable for the supply of services provided by third parties or for the execution of e-commerce transactions between users of shop.progettoquid.com and third parties.

2. How to Execute a Contract with Progetto Quid

2.1 In order to place an order for the purchase of one or more products on shop.progettoquid.com, you must fill out the online order form and send it electronically to Progetto Quid, following the relevant instructions.

2.2 The order form contains a link to these General Terms and Conditions of Sale, and also contains information on the main characteristics of each product ordered and the relevant unit price (including all applicable fees and taxes), the type of payment that you may use in order to purchase each product, shipping terms for the purchased products, shipping and delivery costs, and references to the terms and conditions for returning purchased products.

2.3 An order shall be deemed submitted when Progetto Quid receives your order form electronically and the order’s information has been verified as correct.

2.4 Before submitting your order form for the purchase of products, you will be asked to carefully read the General Terms and Conditions of Sale, to print a copy using the print option and to save or reproduce a copy thereof for your own personal use.

2.5 The order form will be filed in our data base for the time required to process your order and as provided by law. You may access your order form by clicking on the section called My Order in the Customer Care area.

2.6 Before submitting the order form, you will be asked to identify and correct possible input errors.

2.7 The submission of orders to Progetto Quid must be in English.

2.8 After your order form has been submitted, Progetto Quid will process your order.

2.9 Progetto Quid may not process purchases when there are not sufficient guarantees of solvency, when orders are incomplete or incorrect, or the products are no longer available. In the above cases, we shall inform you by e-mail that the contract has not been executed and that Progetto Quid has not carried out your purchase order specifying the reasons thereof. If the products displayed on shop.progettoquid.com are no longer available at the time of your last access or once Progetto Quid has received your order form, Progetto Quid shall inform you of the unavailability of the ordered products within thirty (30) days from the day after Progetto Quid has received your order.

If the order form has been sent and the price has been paid for items that are no longer available, Progetto Quid will refund the amount paid for those items.

2.10 By submitting an order form to Progetto Quid, you unconditionally accept and undertake to observe the provisions of these General Terms and Conditions of Sale in your contract with Progetto Quid. Should you not agree with certain provisions of these General Terms and Conditions of Sale, please do not submit your order form for the purchase of products on shop.progettoquid.com.

2.11 By submitting an order form, you agree and accept these General Terms and Conditions of Sale as well as further conditions contained on shop.progettoquid.com, also through links, including the General Terms and Conditions of Use, Privacy Policy and Return Policy.

2.12 Upon submission of an order form, Progetto Quid shall send you a purchase order receipt e-mail, containing a summary of the information related to the order form (General Terms and Conditions of Sale, the products' main characteristics, detailed information on price, terms of payment, return policy and shipping costs).

3. Guarantees and Product Price Indication

3.1 On shop.progettoquid.com, we offer top-quality products.

3.2 Progetto Quid does not sell second-hand products, Only vintage products, which are sold in a specific area on shop.progettoquid.com, may be second hand and/or in a worn condition because of the particular nature of the product. In the description of each vintage product, Progetto Quid will specify the preservation conditions of the products if different from the standards set by the market.

3.3 The main characteristics of products are shown on shop.progettoquid.com on each product page. The products offered for sale on shop.progettoquid.com may not exactly correspond to the real garments in terms of image and colours due to the Internet browser or monitor used.

3.4 Prices are subject to change. Check the final price of sale before sending the relevant order form.

3.5 Orders made from a Country site different from the one you are shipping to, or to addresses to which Progetto Quid cannot ship, will be automatically cancelled.

3.6 All Products come with an identification tag. Do not remove the tag from the purchased products should you wish to return the purchased product.

3.7 Should you decide to exercise your right to return purchased products, Progetto Quid has the right to not accept returned products that are returned without the corresponding tag or seal or that have been altered from their original status or damaged.

4. Payments

4.1 Payment of the product prices and relevant shipping costs must be made by using one of the procedures indicated on the order form.

4.2 In case of payment by credit/debit card, all details (for example, card number or expiration date) will be sent by encrypted protocol to Banca Sella or other banks which provide remote electronic payment services, without third parties having any access thereto whatsoever. Such details will not be used by Progetto Quid except for performing the procedure relevant to your purchase or issuing refunds in the case of returns, in compliance with the exercise of your return right or for reporting cases of fraud to the police. The price for the purchase of products and the relevant shipping costs, as indicated in the order form, will be charged to your current account when the purchased products are actually shipped.

4.3 Prices are in Euro.

4.4 Shipping costs depend upon the destination country, and are visible to the customer in the shopping bag.

5. Customer Care

5.1 For any information requests Progetto Quid can be contacted via e-mail at support@progettoquid.com or by phone +39 045 8341686.

6. Withdrawal right

View our return policy.

7. Privacy

7.1 You will find information on how we process your personal data by clicking on Privacy Policy.

7.2 You are advised to read, if you haven't already done so, our General Terms and Conditions of Use which also contain important information on how we process the personal data of our users and on the security systems of shop.progettoquid.com.

7.3 For further information on our Privacy Policy you can contact us at privacy@progettoquid.com.

8. Governing Law

8.1 These General Terms and Conditions of Sale are governed by Italian law and in particular by Italian legislative decree 6 September 2005 no. 206 on distance contracts and by Italian legislative decree 9 April 2003 no. 70 on certain aspects related to e-commerce.

9. Amendments and updates

9.1 The General Terms and Conditions of Sale may be amended from time to time due to new laws and regulations or other reasons. The new General Terms and Conditions of Sale shall be effective as of the date of publication on shop.progettoquid.com.

Progetto Quid