Customer service policy

 

 

 

Returning an item – Withdrawal right

 

Quid gives its customers the guarantee “Satisfaction or Your Money Back”. We hope you are always pleased with your purchase, but should you change your mind, here is what you can do to return an item. In accordance with art. 52 of D. Lgs. of 6 September 2005, No. 206 (“Consumer code”), you can avail yourself of the withdrawal right within fourteen (14) days of receiving the item purchased on shop.progettoquid.com.

Exercising this right is simple, just follow the procedure below:

  • Send an e-mail to the address support@progettoquid.com within 14 days of receiving the item and fill the “Return Form” you will receive.
  • Then, send the item, together with the “Return Form”, via mail or express courier to the following address:

COOPERATIVA SOCIALE QUID

Via della Consortia 10/D

37127 Verona (VR)

Italia

Shipping costs for returns have to be paid by the customer.

Withdrawal right is correctly exercised if the following conditions are observed:

  • The items must not have been used, worn, washed or damaged;
  • The identification tag must still be attached to the item;
  • The item must be properly packed in its original packaging, in perfect conditions (not

ruined, damaged or dirty) and along with all the eventual accessories and documentation.

  • The item must be sent together with the Transport Document (present in the original package) to allow Progetto Quid to identify the customer (order number, name, surname and address).

If you complied with all the required conditions, Quid — in accordance with art. 56 of the Consumer Code — will fully refund you the cost of the purchased item.

You will receive your refund only after Quid will have received the returned item and checked all the required conditions are complied with.

The actual time for the credit or reimbursement of the paid sum will depend on the selected payment method.

 

Substitution of an item

 

Should you wish to change the size of an item, you can do so within fourteen (14) days of receiving the purchased item. In order to do so, send an e-mail to support@progettoquid.com and fill the “Substitution Form” you will receive

CHANGING THE SIZE IS A FREE SERVICE

Should you wish to change the colour, you will have to pay the shipping expenses and send the item together with the “Substitution Form” to:

COOPERATIVA SOCIALE QUID

Via della Consortia 10/D

37127 Verona (VR)

Italia

Changes will be carried out only if the following conditions are observed:

  • The items must not have been used, worn, washed or damaged;
  • The identification tag must still be attached to the item;
  • The item must be properly packed in its original packaging, in perfect conditions (not ruined, damaged or dirty) and along with all the eventual accessories and documentation
  • The item must be sent together with the Transport Document (present in the original package) to allow Progetto Quid to identify the customer (order number, name, surname and address).

You will receive the desired item only after Quid will have received the returned item and checked all the required conditions are complied with.

You can change the size/colour of an item just one single time.

 

 Defective or wrong item

 

In case of a defective item, please send an e-mail to support@progettoquid.com within 14 days since you received the item, describing the issues with the item and attaching a picture to highlight the defect.

Should you have received one or more items, different from the ones you ordered, please excuse the inconvenience; just contact us and we will be glad to help you.

The expenses for the collection of defected or wrong items and the redelivery of correct items are at the expense of Quid.